Accessibility

1. The commitment

Housing information should be reachable by everyone. That's a Fair Housing principle before it's a technical one, and it's the reason this page exists.

I'm one person building this site, not a company with an accessibility department. What I can promise is that accessibility is designed in rather than bolted on, that I'll fix what gets reported, and that there's always a human on the other end of the phone if the site fails you.

2. The standard I'm working to

The target is the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. I'm also mindful of the Americans with Disabilities Act and the Fair Housing Act as they apply to housing-related information online.

I'm not claiming full conformance. Claiming a conformance level I haven't independently audited would be the kind of thing this site exists not to do.

3. What's in place

• Skip to content — the first thing you reach with the keyboard on every page is a link past the navigation.
• Keyboard access — navigation, the accordion and the question panel can all be operated without a mouse, and the panel closes with Escape and returns you to where you were.
• Visible focus — a high-contrast focus ring marks whatever element the keyboard is on.
• Announced form messages — errors and confirmations are marked as live regions, so a screen reader reads them out when they appear rather than leaving you wondering whether the button worked.
• Reduced motion — the site honors your operating system's "reduce motion" setting. Fades, drifts and blur transitions switch off.
• Semantic structure — headings, landmark regions, and labels on every form field so a screen reader can navigate by structure.
• Text alternatives — images carry alt text, decorative elements are hidden from assistive technology rather than read aloud as noise, and the comparison dots on the options pages are read out as values ("Upside: 4 out of 5") rather than skipped.
• Contrast and sizing — body text is set to clear the AA contrast threshold, measured rather than assumed, and the layout reflows down to small screens and up to 200% zoom without losing content.
• Touch targets — tappable items in the mobile menu are at least 44 px tall.
• No traps — nothing autoplays with sound, flashes rapidly, or blocks you from leaving.

4. What isn't done yet

Stating this plainly is more useful than a blanket claim:

• The site has not been through an independent third-party accessibility audit.
• The "Ask a REALTOR®" clips do not yet have captions or transcripts. WCAG puts captions for pre-recorded video at Level A, so this is a gap below the level I'm aiming at, and it is the largest one. The clips move to a host that carries captions as part of fixing it. Until then, everything in them is available by phone.
• A handful of small text elements sit close to the AA contrast line rather than comfortably above it. They're measured, not guessed, and they're on the list.
• Some third-party content — embedded video, maps or listing search — may not fully meet the standard, and I don't control their code.

5. Found a barrier? Tell me

This is the most useful thing you can do, and I'd rather hear about it than not.

Call or text (928) 830‑7990, or email shane@svhrealtor.com. If you can, include the page, what you were trying to do, and what happened instead — plus the browser or assistive technology you were using. Any of that helps; none of it is required.

I aim to acknowledge accessibility reports within three business days and to tell you either that it's fixed or when it will be.

6. Getting help another way

You never have to use this website to work with me. Every piece of information here is available by phone, by text, by email, or in person. Call (928) 830‑7990 and ask me anything you would have looked for on the site. That's the whole point of the phone number being on every screen.